Frequently Asked Questions


How can play therapy help my family?

There are times when we all need a little help to solve problems that overwhelm us or cause emotional stress.  Counselors provide congruence, unconditional positive regard, and empathic understanding for you during these times.  The therapeutic relationship enables you to explore deeply and assists you in finding constructive ways to cope with a situation that may be beyond your control.  We believe that children are the experts on themselves, and my job is to assist them in finding the answers they are seeking inside of them.  The emphasis moves away from a therapist telling a child what to do, and instead empowers the child to become more self-aware through the playing out of their inner world.  The child dictates the pace and nature of our work, which in turn protects the child’s autonomy in the role of the engineer of the session.  The relationship between the child and therapist becomes the technique for fostering change and understanding.  In order to enhance our sessions, active involvement from caregivers is vital to seeing the whole child and situational concerns that might arise

What ages do you work with?

Jaclyn counsels children and adolescents.  She has experience with clients of all ages, but her expertise is counseling clients aged 2.5-18 years and consulting with their caregivers.

Kate coaches parents and caregivers, giving them the tools they need to promote effective communication and develop consistent routines that are developmentally appropriate.

What should we do upon arrival?

Our office does not have an interior waiting room, so please have a seat in the chair outside the suite window and I will come out at the beginning of your session time.  If you arrive early for your appointment, please wait in your car until 1-2 minutes before the start time.  This will prevent lingering in the breezeways and give me enough time to clean up & jot down notes so we can start your appointment on time.  We truly appreciate your promptness because it enables us to get the most out of our time but I also want to minimize any disruptions to other business owners.

If you are choosing to stay on the property and wait while your child is in session, you may have a seat in the butterfly chair outside of the window.  If you have another child waiting with you, please bring something quiet to entertain them with (book, tablet w headphones, etc).  

If you are choosing to drop off your child, there are many nearby places you can easily walk to & give yourself some self-care or free playtime to your waiting children.  Ramsey Park and Central Market Playground are just a block away for siblings to play.  Sessions are 45-50 minutes from your appointment time and we thank you for returning promptly!

I'm a newbie.  What does our first appointment look like? 

We will review your completed forms and answer any questions you have.  If applicable, we will make a copy of your photo ID and the custodial agreement/order regarding your child. After this, we will talk about why you sought out counseling for your child and what you want to get out of counseling.  We will get to know one another and discuss what we can do for your family.

How often will we need to see you for play therapy?

This depends on your individual/family needs and what will be most beneficial to you.  Generally, children need to start with a minimum of once a week sessions.  As counseling progresses, we will discuss reducing your child's sessions to every other week, once a month or as needed to reinforce the growth they have made.

Do you take insurance?

We currently do not accept insurance for payment, but you can pay for therapy sessions with your Flex Spending Account card.  We believe the amount of time spent on paperwork, claims and accounts receivables from insurance providers can be better used to help your children and family.  We prefer to use more focused time on providing your family with individualized attention & support and giving you detailed feedback.  

In order for you to utilize your insurance benefits whether in-network or out-of-network, we are required to give your child a diagnosis to submit a claim.  We continually struggle with the ethics of putting a diagnosis on a minor, particularly because this follows them and can impact their future schooling, college admissions, and also be a barrier to pursuing certain careers.  If you’re comfortable with a diagnosis, we can provide you with an itemized Super Bill that you can submit for out-of-network reimbursement.  Please feel free to reach out with any questions you may have and how we can financially help you make therapy a possibility for your family.

What is your cancellation policy?

If you cannot keep a scheduled therapy appointment, please notify us at least 24 hours in advance through phone (512-762-4030) or email ( Without notification, we will charge you the full session fee.

Are our sessions confidential?

Counseling can only succeed in a trusting environment.  However, there are certain circumstances and conditions under which the content of the counseling sessions may no longer remain confidential.  Please refer to your Informed Consent Form and HIPAA Act Form to understand your rights since it is impossible to provide a complete list of all possible circumstances under which the content of the counseling sessions may no longer be confidential.

What if we are dissatisfied with your services?

As your counselor, Jaclyn will conduct herself in a manner consistent with the professional and ethical standards of the Licensed Professional Counselor Act. If you are dissatisfied with something she is doing, please discuss your concerns with her immediately.  If for any reason you and Jaclyn cannot resolve your concerns, you may contact the Texas State Board of Licensed Professional Counselors at (512) 834-6658 or 1-800-942-5540.